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| icookwares is filled with great product resources, know-how, recipes and tips. Use these helpful FAQ to make the best use of your time when you visit. Because we're constantly adding new information, bookmark these pages and come back often to see what's new. Answers to many common questions can be found below: Do you ship internationally? At this time, icookwares, LLC does not ship to international destinations. Where can I find your hours? icookwares.com is available 24 hours a day, 7 days a week. You can also contact us via email any time. Can I get a printed catalog of your products? icookwares, LLC offers a vast selection of the top products in our industry. We are also continuously adding new items to our inventory. For this reason it would be impossible for us to provide an up-to-date printed catalog. What types of payments do you accept? icookwares, LLC accepts Visa, Mastercard, American Express, Discover, Paypal, checks/money orders and the previously mentioned credit cards by mail. Click here for our Printable Order Form. Does icookwares charge sales tax? icookwares, LLC does not charge sales tax on items shipped outside the State of California. Sales tax will be charged on items shipped within the State of California and will be calculated in the shopping cart. What is icookwares Price Matching Policy? icookwares strives to always bring you the finest quality products from the top Brands at competitive prices. If you find an item that you would like to receive a price match against, please gather the product url, item name & number, and shipping costs and contact us. If it is an in-stock item from an authorized dealer, then we will do our best to match their price. What Internet browser is best for viewing this site? Our site has been optimized for Netscape Navigator 6 and above and Microsoft's Internet Explorer 5 and above. If you don't use one of these browsers, you may experience difficulty viewing some areas of our Web site. To update your browser, please visit www.netscape.com or www.microsoft.com. Do you have a non-graphics version of your site? No. However, images on this site will display "alternative" text if you opt to disable graphics in your browser. Does icookwares have a policy regarding my privacy on the Web? All information you send to us is confidential and remains that way. It is our policy to never share your information with anyone unless we have your permission. View our privacy policy I just placed an order. How will I know when it has been shipped? You should have received an e-mail immediately confirming your purchase. If not contact us. Shortly thereafter, a customer service representative will send you an email containing the product lead time and estimated delivery date. If you do not receive an email or the package does not arrive on time, please contact us. If you have any problems or need assistance, please contact us. We will help to take care of the problem immediately. Please be patient. You should be aware of total delivery time, including processing, not just shipping time. Read more here. Why was my credit card charged and my product(s) have not yet been shipped? If the item that you ordered was a custom order, special order item or a pre-ordered item, we may have charged your credit card at the time that you placed your order. If you use paypal as your method of payment, you're credit card will be billed as soon as you make the purchase. If you have any questions or concerns regarding this policy, please contact us. Can I choose the carrier for my shipment? No. icookwares, LLC uses a variety of carrier services to deliver packages, including UPS, DHL, FedEx and the US Postal Service. Unfortunately, there is no way for customers to request a specific shipper. We will select the best carrier based on merchandise ordered and destinations. Once your order ships the carrier, ship date, estimated delivery date for your package(s) will be detailed in your shipment confirmation e-mail. How can I find out about any upcoming sales, new products or services? To sign up for email updates from icookwares, please use the following link: Sign Up We also feature RSS Feeds so that you may keep up to date. How can I submit comments or suggestions about the site? We welcome your feedback. As our most valuable asset, you can help make this site the best that it can be. Contact Us. |
